Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Quia.
Are all products at Quia Korean Beauty authentic?
Yes, 100%. We source our products directly from authorized distributors and brands in South Korea to ensure that every item in your routine is genuine and high-quality.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
How do I know which products are right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also use our 'Shop by Skin Concern' filter or contact our beauty consultants for a personalized recommendation.
Do you offer free shipping?
Yes! We offer free standard shipping on all domestic orders over $50. For orders below this amount, a flat-rate shipping fee is calculated at checkout.
Are your products cruelty-free?
Many of our curated brands are strictly cruelty-free and vegan. You can look for the 'Cruelty-Free' badge on individual product pages or browse our dedicated Vegan Beauty collection.